Contact us / T’s & C’s

General

All rights, including copyright, in this website are owned or licensed to Foxy Femme & Surf Dive Productions. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.foxy-femme.com.

 

 Competition Terms & Conditions

By entering, the participant gives permission for Foxy Femme to use their image including digital enhancement to said material in marketing materials such as emails and across all Foxy Femme social and marketing channels also . Foxy Femme reserves the right to refuse participation and to delete images if any image is deemed inappropriate.

 

Intimates returns policy

– Online purchase
We only welcome refunds and exchanges on Intimates purchases subject to the following conditions:
1. The return is made within 30 days of purchase.
2. The garment is unworn and in its original condition with tags still attached.
3. The original sale receipt or online receipt from Paypal is shown.
Other concerns regarding your online order?
Please check your items against your receipt. If there are any discrepancies between what has been delivered to you and what is on the receipt please email info@foxy-femme.com or call Customer Service:

FAQS

Can I cancel or change my order?
You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart. However, once you have paid for your order online you will not be able to change or cancel it prior to dispatch. The order will be sent to you and then you will have to return it. Please refer to our returns policy for further information.

How do I order online?
Simply click on the item you wish to buy, select the size and colour required and click ‘add to Cart’. You can then continue shopping and add additional items to your Shopping Cart. Once you have finished selecting the items you would like to buy, click on the ‘checkout’ button to Paypal. Visa, Mastercard, AMEX may be used as payment via Paypal.

Why does the item say it is unavailable when I get to the checkout?
Unfortunately when you add items to ‘Shopping Cart’, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from ‘My Bag’ or Checkout Stage 1 in order to continue the checkout process. Please contact 
info@foxy-femme.com

When will I be charged for my order?
Payment will be taken when the order is placed and you will receive an email from Paypal confirming that your order has been successful.

Colour variation

Apparel colour representation on website photo’s may vary due to digital process and new stock material, however all care taken as to a true representation of colour.

Privacy Policy

 

This following document sets forth the Privacy Policy for Foxy Femme & Surf Dive Productionss. www.foxy-femme.com

Foxy Femme is committed to providing you with the best possible customer service experience. Foxy Femme is bound by the Privacy Act 1988 , which sets out a number of principles concerning the privacy of individuals.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Foxy Femme & Surf Dive Productions takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site. Information may also be used for localised marketing including alerting you future products and new services owned and run by business partnership. At no time will information be given to third parties unless stated by lawful direction.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice in which privacy notice will be amended. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. It is in your interest to check for new privacy updates. We will do our best to alert you by email or sms of changed policy.

Changes to this Privacy Policy

Foxy Femme & Surf Dive Productions reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Foxy Femme & Surf Dive Productions reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

 

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